As we continue to monitor the uncertainty around the novel coronavirus (COVID-19), at Cigars.com, the health and well-being of our customers, employees and community remains our primary concern. We want to take this opportunity to provide an update on the actions that Cigars.com is taking to help address questions you may have about the orders you place.
Following the guidance of public health officials and government agencies, including the Centers for Disease Control and the World Health Organization, we are taking a series of precautionary steps including increased cleaning and sanitizing procedures for our warehouse and shipping facility and frequent hand washing for all employees. In addition, all warehouse employees who come in direct contact with our products are wearing gloves out of an abundance of caution. We will continue to focus on prevention and encourage any staff member not feeling well to stay at home.
Cigars.com has been providing excellent service to its customers in a safe and consistent way since 2017. We take this virus very seriously and are committed to using all necessary measures to ensure the safety of our customers and employees. We appreciate your understanding that, as a customer, your Cigars.com experience may be different as we navigate through this time together. While we are currently maintaining regular operations in our warehouse and shipping facility, you may experience delays with your order since we may suffer unexpected staffing issues.
Thank you for being a loyal customer.
It is our intent to remain transparent, providing the latest information on our website.