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Cigars.com Return Policy

Effective November 1, 2023

All returns must be made by mail within 30 days of the purchase date. Please see below for details.  Cigars.com reserves the right to amend this return policy without notice.

 

Cigar Boxes, Bundles and Tins

  • All returns must be pre-authorized via email at returns@cigars.com
  • Cigars returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible
  • If the cigar box, bundle, or full tin unit is unopened and visibly damaged, please notify us within 72 hours of delivery at returns@cigars.com for pre-authorization.  A delay in notification may preclude your return. Photo evidence is required for all cigars that are damaged upon receipt. Photos can be uploaded via the Returns Portal.
  • New, unopened cigar boxes, bundles or full tin units may be eligible for a full refund minus shipping charges.   
  • If more than one cigar is missing from an open box, bundle or full tin unit, the item will not be eligible for a full refund; the item may be eligible for a partial refund for the amount of cigars returned, minus shipping charges
  • Cigars that have been cut or smoked will NOT be eligible for a refund
  • Promotional items must be returned, or a restocking fee equivalent to the retail price may be deducted from any refund, if eligible

 

Cigar Samplers, 5-Packs and Singles

  • Cigar Samplers, 5-Packs and Single Cigars are final sale and cannot be returned

 

Cigar Accessories and Other Merchandise

  • All returns must be pre-authorized via email at returns@cigars.com
  • Merchandise returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible
  • New, unopened merchandise may be eligible for a full refund, minus shipping charges
  • If unopened and visibly damaged, please notify us within 72 hours of delivery at returns@cigars.com for pre-authorization.  A delay in notification may preclude your return. Photo evidence is required for all cigars that are damaged upon receipt. Photos can be uploaded via the Returns Portal.
  • Humidors that have been seasoned are NOT eligible for return
  • The manufacturers of Lotus® and Vertigo® accessories provide a lifetime guarantee. Contact at returns@cigars.com to arrange return or replacement. Lotus and Vertigo are registered trademarks of David JR, LLC

 

Virtual Gift Cards

  • Virtual Gift Cards are final sale and cannot be returned

 

Once your return is pre-authorized, you will receive a link to our our Returns Portal to initiate the return. If you have any questions, please contact customer service via email at returns@cigars.com or call to speak to one of our agents at (877) 702-6864.